Return and Refunds policy

The provision of goods and services by Techinnovations is subject to availability. In cases of unavailability, Techinnovations will refund the client

in full within 30 days. Cancellation of orders by the client will attract a 2% administration fee.

1. You can return an unwanted product to us at no charge, provided:

   • it is undamaged and unused, with the original labels and stickers still attached;

   • save in relation to Unboxed Deals, reconditioned products and used products, it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable). Please refer to our FAQs for some examples;

   • it is not missing any accessories or parts;

   • you log a return on the Website within 30 days of delivery to

     you or collection by you of the unwanted product. After 30 days,

     you can only return a product if it is defective; and

   • it is not one of the products listed below.

     Changed your mind?

     Where you have changed your mind and would like a credit for a product, you can return it – provided the product is not:

     . Used, damaged.

     We will collect the product from you at no charge. Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

Not what you ordered?

If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out in section 2 below. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

2: Products damaged on delivery

Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection by logging a return on the Website.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).